School and Workplace Platforms
Effective Date: June 1, 2020 | Last Updated: September 28, 2026
These Terms and Conditions (“Terms”) govern access to and use of the Terrace Metrics platform, assessments, dashboards, reports, curricula, analytics, artificial intelligence features, resources, and related services (collectively, the “Services”) provided by Terrace Metrics, Inc. (“Terrace Metrics,” “TM,” “we,” “us,” or “our”).
These Terms apply to schools, school districts, educational organizations, employers, governmental entities, nonprofit organizations, and other organizations that purchase, license, access, or administer the Services (“Customer”), as well as authorized administrators and users acting on their behalf (“Authorized Users”).
By executing an agreement incorporating these Terms, purchasing the Services, or accessing the Services as an Authorized User, Customer agrees to these Terms.
1. Purpose of the Services
Terrace Metrics provides technology and resources designed to measure, manage, and monitor resilience, behavioral health, well-being, and related outcomes. Depending on the Services purchased, features may include assessments and screening tools, individual and aggregate reports, dashboards, longitudinal monitoring, intervention resources, educational curricula, data integration, analytics, and AI-assisted analysis.
For school customers, the Services may support universal or strategic screening, early identification, MTSS planning, prevention, intervention, progress monitoring, and evaluation.
For workplace customers, the Services may support employee resilience and well-being, organizational planning, prevention, education, resource identification, and aggregate workforce analytics.
The Services are intended to support informed decision-making and do not replace professional clinical judgment, diagnosis, emergency assessment, or treatment.
2. Customer Responsibilities
Customer is responsible for selecting appropriate Services, identifying Authorized Users, administering its Terrace Metrics account, and ensuring that its use of the Services complies with applicable laws, regulations, policies, collective bargaining agreements, and organizational requirements.
Customer is responsible for obtaining any notices, permissions, consents, or authorizations required for participation and for determining which individuals within its organization are permitted to access identifiable information.
Customer shall use reasonable safeguards to protect usernames, passwords, authorization codes, and other account credentials and shall promptly notify Terrace Metrics of suspected unauthorized access.
3. School-Specific Requirements
Schools and educational organizations are responsible for complying with applicable federal, state, and local requirements concerning student participation, parental notification or consent, educational records, student privacy, and behavioral-health screening.
Where applicable, this may include requirements under the Family Educational Rights and Privacy Act (FERPA) and the Protection of Pupil Rights Amendment (PPRA).
The Customer determines whether participants are identified or de-identified within available Terrace Metrics configurations and is responsible for determining which option is appropriate under its policies and applicable law.
Individual student reports and identifiable information should be accessible only to personnel authorized by the Customer. Terrace Metrics does not independently distribute student reports to parents or guardians unless such distribution is initiated or authorized through the Customer’s established procedures.
4. Workplace-Specific Requirements
Workplace Services are intended to support employee resilience, behavioral health, well-being, prevention, and organizational improvement. Unless otherwise expressly agreed, employee participation should be voluntary.
Employers shall not use Terrace Metrics information to unlawfully discriminate against an employee or applicant or as the sole basis for employment decisions involving hiring, termination, compensation, promotion, discipline, or other terms of employment.
Where workplace results are provided in aggregate form, Customer shall not attempt to re-identify individual participants from those results.
Terrace Metrics assessments are not fitness-for-duty examinations, occupational medical examinations, diagnostic tools, or employment-selection instruments unless expressly identified and validated for such a purpose.
5. Privacy and Confidentiality
Terrace Metrics will maintain reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.
Terrace Metrics will process personal information in accordance with applicable law, its Privacy Policy, applicable customer agreements, and any executed data privacy or data processing agreements.
Access to identifiable information will be limited according to role, authorization, and legitimate organizational need. Where aggregate or de-identified reporting is used, Terrace Metrics will take reasonable measures designed to prevent disclosure of identifiable participant information.
6. Customer Data
As between Terrace Metrics and Customer, Customer retains its rights in data provided to Terrace Metrics by or on behalf of Customer (“Customer Data”).
Customer grants Terrace Metrics the limited right to process Customer Data as reasonably necessary to provide, secure, maintain, support, and improve the Services and to fulfill Terrace Metrics’ contractual obligations.
Terrace Metrics may use aggregated and/or de-identified information for research, validation, benchmarking, product improvement, statistical analysis, and other lawful purposes, provided such information does not reasonably identify an individual or Customer unless otherwise authorized.
7. Integration With School, Workplace, and Third-Party Data
Customers may elect to integrate Terrace Metrics information with other authorized data, including academic performance, attendance, disciplinary, demographic, organizational, workforce, or other administrative information.
Customer represents that it has the legal authority to provide or connect such information to the Services. Integrated information may be used to generate comparisons, trends, associations, dashboards, reports, and other analyses. Such findings should be interpreted within their appropriate context and should not, by themselves, be treated as establishing causation.
8. Artificial Intelligence and Advanced Analytics
Certain Services may allow Authorized Users to submit natural-language questions or use artificial intelligence (“AI”) and statistical tools to analyze authorized data.
AI-generated analyses are intended to assist users in understanding data and identifying patterns, trends, relationships, or questions for further investigation. AI-generated information may contain errors, omissions, or inappropriate interpretations and should be reviewed by qualified personnel before decisions are made.
AI output shall not be used as the sole basis for clinical diagnosis, treatment decisions, student placement, disciplinary action, employment decisions, threat determinations, or other high-impact decisions concerning an individual.
Customers remain responsible for decisions made using information generated through the Services.
9. Behavioral Health and Safety Information
Terrace Metrics may identify responses or patterns associated with elevated behavioral-health concerns. Such results are screening or decision-support information and are not, by themselves, clinical diagnoses.
Customer is responsible for establishing appropriate procedures for reviewing and responding to concerning results, including procedures for potential self-harm, suicide risk, traumatic stress, substance use, victimization, or other safety concerns.
Terrace Metrics is not an emergency response service and does not continuously monitor participant responses on behalf of Customer unless expressly provided by written agreement.
If an individual is experiencing an immediate behavioral-health or safety emergency, appropriate emergency or crisis resources should be contacted, including 911 or 988 in the United States, as appropriate.
10. Authorized Use
Customer and Authorized Users may use the Services only for legitimate educational, organizational, research, prevention, intervention, wellness, or other purposes authorized under their agreement with Terrace Metrics.
Users may not attempt to gain unauthorized access to the Services; circumvent security controls; access information without authorization; re-identify de-identified participants; introduce malicious software; scrape or systematically extract protected content; reverse engineer proprietary technology except where prohibited by law; or use the Services in violation of applicable law.
11. Intellectual Property
Terrace Metrics and its licensors retain all rights, title, and interest in the Services and associated intellectual property, including assessments, scoring methodologies, algorithms, dashboards, reports, curricula, intervention materials, software, graphics, documentation, databases, trademarks, and proprietary analytics.
Purchasing or accessing the Services provides Customer with a limited, non-exclusive, non-transferable right to use the applicable Services during the authorized subscription or contract period. No ownership interest in Terrace Metrics intellectual property is transferred to Customer.
12. Assessment and Curriculum Materials
Assessment items, scoring procedures, intervention protocols, curricula, reports, and related materials may constitute proprietary and/or copyrighted Terrace Metrics content.
Except as expressly permitted, Customer may not reproduce, publish, distribute, sell, sublicense, modify, or make these materials publicly available without written authorization from Terrace Metrics.
Customer may reproduce materials expressly designated for classroom, participant, parent, employee, or organizational use to the extent permitted by the applicable license.
13. Accounts and Security
Authorized Users are responsible for maintaining the confidentiality of their credentials and for activity conducted through their accounts.
Terrace Metrics may suspend access when reasonably necessary to investigate suspected unauthorized access, protect participant information, maintain system security, comply with law, or prevent material misuse of the Services.
14. Availability and Modifications
Terrace Metrics will use commercially reasonable efforts to maintain availability of the Services but does not guarantee uninterrupted or error-free operation.
Terrace Metrics may periodically update, enhance, modify, or replace features to improve security, functionality, usability, or performance. Material changes that substantially reduce contracted functionality will be addressed consistent with the applicable customer agreement.
15. Third-Party Services
The Services may interact with third-party platforms or systems, including student information systems, single sign-on providers, data integration services, or other technologies selected or authorized by Customer.
Terrace Metrics is not responsible for the availability, security, performance, or independent practices of third-party services outside Terrace Metrics’ reasonable control.
16. Fees and Payment
Fees, payment schedules, subscription periods, participant limits, and other commercial terms will be established in the applicable proposal, order form, statement of work, invoice, or customer agreement.
Unless otherwise stated in writing, Customer’s rights to access paid Services are limited to the applicable contract or subscription period.
17. Suspension and Termination
Either party may terminate Services as permitted under the applicable customer agreement. Terrace Metrics may suspend or terminate access for material breach of these Terms, nonpayment, unlawful use, security threats, or misuse of the Services, subject to any applicable contractual notice and cure requirements.
Following termination, Customer Data will be retained, returned, deleted, or de-identified in accordance with applicable law, contractual obligations, Terrace Metrics’ data-retention practices, and any applicable data privacy agreement.
18. Disclaimer of Warranties
Except as expressly provided in a written agreement, the Services are provided on an “as available” basis. To the fullest extent permitted by law, Terrace Metrics disclaims warranties not expressly stated in the applicable agreement.
Terrace Metrics does not guarantee that use of the Services will produce any particular academic, clinical, behavioral, employment, organizational, or other outcome.
19. Limitation of Liability
To the maximum extent permitted by applicable law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from the Services.
Any additional limitations of liability, exclusions, or caps applicable to Customer will be governed by the executed agreement between Terrace Metrics and Customer.
20. Indemnification
Any indemnification obligations between Terrace Metrics and Customer will be governed by the applicable executed customer agreement. Nothing in these Terms requires a public school district or governmental entity to provide indemnification where such an obligation is prohibited by applicable law.
21. Compliance With Law
Each party will comply with laws applicable to its respective performance and use of the Services. Customer remains responsible for determining whether its particular implementation of Terrace Metrics satisfies requirements applicable to its organization, jurisdiction, and intended use.
22. Research and Evaluation
Where Terrace Metrics participates in research or program evaluation involving identifiable participant information, such activities will be conducted pursuant to applicable agreements, permissions, consent requirements, privacy requirements, and, when applicable, institutional review procedures.
De-identified or aggregated data may be used for validation, research, program evaluation, benchmarking, and improvement of the Services as permitted by applicable law and contractual requirements.
23. Changes to These Terms
Terrace Metrics may update these Terms periodically to reflect changes in the Services, law, technology, or business practices. Material changes will become effective in accordance with applicable contractual requirements and any notice provided to Customer.
Changes to online Terms will not supersede negotiated provisions of an existing executed agreement unless that agreement expressly provides otherwise.
24. Order of Precedence
If these Terms conflict with an executed agreement, Business Associate Agreement, Data Processing Agreement, Data Privacy Agreement, Statement of Work, or other written agreement between Terrace Metrics and Customer, the terms of the applicable executed agreement will control to the extent of the conflict.
25. Governing Law and Dispute Resolution
These Terms will be governed by the law specified in the applicable customer agreement. If no governing law is specified, the parties agree that the governing law and venue will be Hamilton County Circuit Court (Ohio), without regard to conflict-of-law principles.
For public educational agencies or governmental customers, mandatory state-law provisions concerning governing law, venue, sovereign immunity, or dispute resolution will control where applicable.
26. Contact Information
Questions regarding these Terms, privacy, security, or use of the Terrace Metrics Services may be directed to:
Terrace Metrics, Inc.
9130 Ambercreek Drive
Cincinnati, OH 45237
Email: info@terracemetrics.org
Website: www.terracemetrics.org